Privacy policy
Privacy Policy – True Orgonite
Effective Date: 14 May 2026
Last Updated: 23 July 2026
1. Who We Are
True Orgonite (“True Orgonite”, “we”, “us” or “our”) operates the True Orgonite website, online marketplace and related services.
For the purposes of applicable UK data protection law, True Orgonite is the data controller for the personal information we collect and process in connection with operating our website and marketplace.
Contact details:
True Orgonite
13 Holmwood
Largs
Scotland
KA30 8RY
United Kingdom
Email: hello@trueorgonite.com
We are committed to protecting your privacy and handling personal information fairly, transparently and securely.
This Privacy Policy explains what information we collect, why we collect it, how it is used, who it may be shared with and the rights available to you.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable Privacy and Electronic Communications Regulations (PECR).
2. Who This Policy Applies To
This Privacy Policy applies to people who:
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Visit or use the True Orgonite website.
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Purchase products through the True Orgonite marketplace.
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Create or use a customer account.
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Contact True Orgonite.
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Subscribe to marketing communications.
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Apply to become or operate as a True Orgonite creator or seller.
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Participate in our creator, partner or marketplace programmes.
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Otherwise interact with True Orgonite online.
3. Personal Information We Collect
The information we collect depends on how you interact with True Orgonite.
A. Information You Provide Directly
This may include:
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Name.
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Email address.
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Telephone number.
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Billing address.
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Shipping or delivery address.
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Account information.
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Login and authentication information.
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Order information.
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Messages, enquiries and customer service communications.
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Reviews, comments or other content you choose to submit.
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Marketing preferences.
B. Transaction and Order Information
When you make a purchase, we may process:
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Products purchased.
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Order value.
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Order date.
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Shipping method.
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Delivery information.
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Refund or return information.
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Transaction references.
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Payment status.
Payment information is generally processed by our payment service providers. True Orgonite does not normally receive or store your complete payment card details.
C. Website and Technical Information
When you use our website, certain information may be collected automatically, including:
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IP address.
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Browser type and version.
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Device type.
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Operating system.
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Pages viewed.
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Referring website or source.
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Approximate location derived from technical information.
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Website activity and interactions.
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Cookie identifiers and similar technologies, where permitted.
D. Creator and Seller Information
If you apply to become or operate as a creator or seller on True Orgonite, we may collect:
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Your name and contact details.
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Business or trading name.
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Business address.
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Country of operation.
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Seller account information.
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Payment and payout information.
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Product information.
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Product photographs and descriptions.
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Shipping information.
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Marketplace communications.
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Order and fulfilment information.
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Information required for marketplace administration, compliance, fraud prevention or legal purposes.
4. How We Collect Personal Information
We may collect information:
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Directly from you when you create an account, place an order, contact us, submit a form or join one of our programmes.
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Automatically through your use of our website.
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Through cookies and similar technologies where you have provided any consent required by law.
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From payment providers, delivery providers and other companies involved in completing a transaction.
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From creators or sellers where necessary to manage a marketplace transaction.
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From publicly available sources where lawful and appropriate.
5. How We Use Your Personal Information
We may use personal information to:
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Process and manage orders.
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Arrange delivery and fulfilment.
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Facilitate transactions between customers and creators.
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Manage customer and creator accounts.
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Process payments, payouts, refunds and returns.
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Provide customer service.
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Respond to enquiries.
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Communicate important information about orders or accounts.
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Operate and improve our website and marketplace.
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Maintain the security of the website and marketplace.
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Detect and prevent fraud, misuse or unlawful activity.
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Resolve disputes.
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Maintain appropriate business and financial records.
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Comply with tax, accounting, consumer protection and other legal obligations.
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Manage our creator and partner programmes.
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Measure and understand website performance where permitted.
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Send marketing communications where we are legally permitted to do so.
We will not use your personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by law.
6. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following:
Contract
We process information where necessary to enter into or perform a contract with you.
For example:
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Processing an order.
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Arranging delivery.
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Managing your account.
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Processing a refund.
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Operating a seller or creator relationship.
Legal Obligation
We process information where necessary to comply with legal requirements, including tax, accounting, regulatory and consumer protection obligations.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights.
These interests may include:
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Operating and improving True Orgonite.
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Protecting our website and users.
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Preventing fraud.
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Managing disputes.
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Providing customer service.
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Maintaining appropriate business records.
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Understanding how our services are used.
Consent
Where required, we rely on your consent, including for certain:
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Marketing communications.
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Analytics technologies.
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Advertising or other non-essential cookies.
Where processing is based on consent, you may withdraw that consent at any time.
7. True Orgonite Marketplace and Creators
True Orgonite operates as a marketplace connecting customers with independent creators and sellers.
When you purchase a product, certain personal information may need to be provided to the creator responsible for fulfilling your order.
This may include:
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Your name.
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Shipping address.
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Relevant contact information.
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Products ordered.
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Delivery instructions.
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Order and fulfilment information.
Creators must only use customer information for legitimate purposes associated with fulfilling orders and meeting applicable legal obligations.
Creators may also have their own obligations under applicable privacy and data protection legislation.
We do not provide creators with personal information that they do not reasonably require to fulfil the relevant transaction.
8. Who We Share Personal Information With
We may share personal information with third parties where reasonably necessary to operate True Orgonite.
These may include:
Creators and Sellers
Where required to process and fulfil marketplace orders.
Payment Providers
To securely process payments, refunds and seller payouts.
Delivery and Logistics Providers
To deliver products and provide shipment tracking.
Website and Marketplace Providers
Including providers that supply hosting, ecommerce, marketplace, account management, technical infrastructure and related services.
Analytics and Technology Providers
Where permitted, to help us understand website usage, improve performance and maintain security.
Professional Advisers
Such as accountants, legal advisers or other professional service providers where necessary.
Government, Regulatory or Law Enforcement Authorities
Where disclosure is legally required or reasonably necessary to establish, exercise or defend legal rights.
We require service providers handling personal information on our behalf to protect that information appropriately.
True Orgonite does not sell your personal information.
9. International Data Transfers
True Orgonite works with creators, technology providers and other service providers that may be located outside the United Kingdom.
As a global marketplace, an order placed with an international creator may require certain customer information to be transferred outside the UK so that the creator can manufacture, process, dispatch or otherwise fulfil the order.
Some of our technology and service providers may also process information in countries outside the UK.
Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer complies with applicable UK data protection law.
Depending on the destination and circumstances, this may include relying on:
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UK adequacy regulations.
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Appropriate contractual safeguards.
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Approved international data transfer mechanisms.
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Another lawful transfer mechanism permitted by UK data protection law.
You may contact us at hello@trueorgonite.com for further information about safeguards relating to international transfers of your personal information.
10. Payment Information
Payments made through True Orgonite are processed using third-party payment providers.
These providers may collect and process payment information directly in accordance with their own privacy and security requirements.
True Orgonite does not normally store complete debit or credit card details.
We may receive transaction information such as:
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Payment confirmation.
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Payment method.
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Transaction reference.
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Amount paid.
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Refund information.
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Payment status.
11. Cookies and Similar Technologies
True Orgonite uses cookies and similar technologies to operate and improve the website.
Essential Cookies
Some cookies are necessary for the website to function correctly.
These may be used for purposes including:
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Shopping basket functionality.
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Checkout.
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Account login.
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Website security.
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Fraud prevention.
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Remembering privacy or cookie preferences.
Where these technologies are strictly necessary to provide a service requested by you, consent may not be required.
Non-Essential Cookies
We may also use optional technologies for purposes such as:
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Website analytics.
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Measuring website performance.
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Understanding visitor behaviour.
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Personalisation.
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Advertising or marketing measurement.
Where consent is required by law, these technologies will not be activated until you have made your choice through our cookie consent controls.
You can change or withdraw your cookie preferences using the controls provided on our website.
You may also control cookies through your browser settings, although disabling essential cookies may affect website functionality.
12. Marketing Communications
We may send information about True Orgonite products, creators, marketplace updates, promotions or related services where permitted by law.
Where consent is required, we will only send marketing communications after you have provided that consent.
In certain circumstances, applicable electronic marketing rules may permit us to contact existing customers about similar products or services.
Every marketing email will provide a simple way to unsubscribe.
You can also withdraw your marketing consent or object to marketing at any time by contacting:
Service communications relating to an order, account, transaction, security issue or other essential matter are not marketing communications and may still be sent where necessary.
13. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, contractual and regulatory requirements.
Retention periods vary depending on the type of information.
For example:
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Order, transaction and accounting information may be retained for up to six years or longer where required by law.
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Customer service records may be retained for as long as reasonably necessary to resolve enquiries, complaints or disputes.
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Account information may be retained while your account remains active and for an appropriate period afterwards.
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Creator and seller records may be retained for the duration of our relationship and for an appropriate period afterwards.
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Marketing information may be retained until you unsubscribe, withdraw consent or otherwise object to receiving marketing.
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Limited information may be retained after an unsubscribe request so that we can ensure your marketing preference continues to be respected.
We may retain information for longer where reasonably necessary in connection with legal proceedings, regulatory requirements, fraud prevention or the establishment, exercise or defence of legal claims.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
14. Data Security
We take appropriate technical and organisational measures designed to protect personal information against:
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Unauthorised access.
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Accidental loss.
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Misuse.
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Unauthorised disclosure.
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Alteration.
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Destruction.
Measures may include:
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Secure encrypted connections.
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Access controls.
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Password and account security.
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Restricted access to personal information.
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Secure third-party ecommerce and payment infrastructure.
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Appropriate organisational and administrative controls.
No internet-based service can guarantee absolute security, but we take reasonable measures appropriate to the nature of the information being processed.
15. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which your information is processed, UK data protection law may give you the right to:
Access
Request a copy of personal information we hold about you.
Rectification
Ask us to correct information that is inaccurate or incomplete.
Erasure
Ask us to delete your personal information in circumstances where the right to erasure applies.
Restriction
Ask us to restrict how we process your personal information in certain circumstances.
Object
Object to certain types of processing, including processing based on legitimate interests.
You have the right to object at any time to the use of your personal information for direct marketing.
Data Portability
Request that certain information you provided to us is transferred to you or another organisation in a structured, commonly used and machine-readable format where the legal requirements for portability apply.
Withdraw Consent
Where we rely on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect processing that was lawful before consent was withdrawn.
You will not normally be required to pay a fee for exercising your data protection rights.
We may need to verify your identity before responding to a request.
To exercise any of these rights, contact:
16. Automated Decision-Making
True Orgonite does not currently use personal information to make solely automated decisions that produce legal effects or similarly significant effects on individuals.
If this changes, we will update this Privacy Policy and provide appropriate information about the processing.
17. Children's Privacy
True Orgonite is not specifically directed towards children and we do not knowingly seek to collect personal information from children where parental or guardian involvement would be legally required.
If you believe that a child has provided us with personal information inappropriately, please contact:
18. Data Breaches
We maintain procedures for responding to personal data breaches.
Where a breach occurs, we will take reasonable steps to:
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Contain and investigate the incident.
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Assess the potential risk.
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Take appropriate remedial action.
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Notify the Information Commissioner's Office where legally required.
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Notify affected individuals where legally required because of the level of risk to their rights and freedoms.
19. Third-Party Websites
Our website may contain links to websites, social media platforms or services operated by third parties.
True Orgonite is not responsible for the privacy practices of independent third-party websites.
We encourage you to review the privacy information provided by any third-party service you choose to use.
20. Complaints
We take privacy concerns seriously and encourage you to contact us first so that we have an opportunity to address your concern.
Contact:
Email: hello@trueorgonite.com
Postal address:
True Orgonite
13 Holmwood
Largs
Scotland
KA30 8RY
United Kingdom
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection supervisory authority.
You do not need to contact us before exercising your right to complain to the ICO.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes to our services.
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Changes to the True Orgonite marketplace.
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Changes to the technologies we use.
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Changes to our creators or service providers.
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Changes to applicable legal or regulatory requirements.
Where appropriate, the updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
22. Contact True Orgonite
For questions about this Privacy Policy, the way we handle your personal information or to exercise your data protection rights, please contact:
True Orgonite
13 Holmwood
Largs
Scotland
KA30 8RY
United Kingdom
Email: hello@trueorgonite.com
For the purposes of applicable UK data protection law, True Orgonite is the data controller for personal information processed in connection with the operation of the True Orgonite website and marketplace.
True Orgonite
From Belief to Knowledge.
Transparency. Integrity. Trust.