Legal notice
LEGAL NOTICE — TRUE ORGONIation
This website is operated by:
True Orgonite Ltd
Company number: SC888691
Registered in: Scotland, United Kingdom
Registered office:
13 Holmwood
Largs
Scotland
KA30 8RY
United Kingdom
Email: hello@trueorgonite.com
Telephone: +44 1475 600389
Website: trueorgonite.com
True Orgonite Ltd is a private limited company registered in Scotland under the Companies Act 2006.
2. Nature of Our Business
True Orgonite Ltd operates an online retail platform specialising in handmade orgonite and related artistic and decorative creations produced by independent makers around the world.
True Orgonite is also an educational and community platform providing information concerning:
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Orgonite craftsmanship.
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Materials and construction methods.
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Creator techniques and experiences.
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Historical information.
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Relevant research and discussion.
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Handmade artistic creations.
Products offered through trueorgonite.com may be manufactured, stored, packaged and dispatched directly by independent Creators acting as suppliers and fulfilment partners for True Orgonite Ltd.
Unless expressly stated otherwise before purchase, True Orgonite Ltd is the contracting seller for products purchased through trueorgonite.com.
The customer's purchase contract is therefore with True Orgonite Ltd.
3. Independent Creators
True Orgonite works with independent Creators located in the United Kingdom and internationally.
Creators are not employees of True Orgonite Ltd.
Before products are accepted onto the True Orgonite platform, Creators and/or their products are reviewed against our applicable marketplace and quality standards.
These standards may include consideration of:
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Materials used.
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Construction.
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Product descriptions.
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Product photographs.
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Handmade origin.
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Transparency regarding the Creator and product.
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Compliance with True Orgonite listing requirements.
Approval to participate in True Orgonite is not permanent or unconditional.
Products may be removed and Creator participation may be suspended or ended where our standards are not maintained.
Creator verification does not constitute a medical, therapeutic, scientific or performance certification of any product.
4. Product Fulfilment
True Orgonite does not operate a central warehouse containing every product offered on the website.
A product may be dispatched directly to the customer by the independent Creator who produced it.
Where a Creator dispatches a product, that Creator does so as a supplier or fulfilment partner in connection with the customer's purchase from True Orgonite Ltd.
True Orgonite Ltd remains responsible for its obligations to customers as contracting seller, including applicable consumer rights relating to:
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Orders.
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Delivery.
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Returns.
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Refunds.
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Faulty or misdescribed goods.
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Customer complaints.
Customers should contact True Orgonite directly regarding orders at:
5. Company Registration
True Orgonite Ltd is:
Company name: True Orgonite Ltd
Company number: SC888691
Company type: Private limited company
Place of registration: Scotland
Registered office: 13 Holmwood, Largs, Scotland, KA30 8RY, United Kingdom
The company is registered with the Registrar of Companies for Scotland through Companies House.
6. VAT
True Orgonite Ltd will comply with applicable UK VAT registration, collection, invoicing and disclosure requirements.
Where True Orgonite Ltd is required to display a UK VAT registration number, that number will be shown on the website and on relevant VAT documentation as required by law.
International transactions may also be subject to VAT, import VAT, customs duties or other taxes according to the location of the goods, the customer and the applicable tax rules.
Further information about international charges is available in our Shipping Policy.
7. Consumer Rights
Nothing on this website, in this Legal Notice or in any True Orgonite policy is intended to exclude, restrict or replace consumer rights that cannot lawfully be excluded.
UK customers may have rights under legislation including:
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The Consumer Rights Act 2015.
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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
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Applicable provisions of the Digital Markets, Competition and Consumers Act 2024.
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Other applicable UK consumer protection legislation.
Further information is provided in our:
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Terms of Service.
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Refund & Returns Policy.
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Shipping Policy.
Where mandatory consumer law conflicts with a voluntary policy or contractual term, the mandatory consumer right takes priority.
8. Product and Educational Disclaimer
True Orgonite products are sold as handmade artistic, decorative or collectable creations.
True Orgonite also publishes historical, cultural and educational material concerning orgonite, crystals, materials, inventors, creators and related subjects.
Unless expressly supported by reliable evidence and clearly identified as such, statements concerning:
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Orgone energy.
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Energetic effects.
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Personal experiences.
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Spiritual beliefs.
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Historical theories.
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Crystal properties.
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Creator experiences.
should not be interpreted as established medical or scientific claims.
True Orgonite Ltd does not claim that its products diagnose, treat, cure or prevent disease or provide guaranteed medical, therapeutic, health, protective or scientifically established effects.
Products and website information are not substitutes for professional medical, psychological, electrical, engineering or safety advice.
9. Intellectual Property
Unless otherwise stated, the True Orgonite name, branding, original website text, graphics, educational material and other original content are owned by or licensed to True Orgonite Ltd.
Individual Creators may retain intellectual property rights in their:
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Product designs.
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Artwork.
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Photographs.
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Videos.
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Branding.
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Other original material.
Such material is used by True Orgonite with permission or under the applicable agreement with the Creator.
Nothing on this website grants permission to reproduce, distribute or commercially exploit protected material except where expressly authorised or permitted by law.
10. Third-Party Trade Marks
Any third-party trade marks, company names, historical names or product names referred to on the website remain the property of their respective owners.
Reference to a third-party name or trade mark does not imply sponsorship, endorsement, partnership or affiliation unless expressly stated.
11. Privacy and Data Protection
True Orgonite Ltd processes personal information in accordance with applicable UK data protection law.
Information about how we collect, use, store and share personal information is provided in our Privacy Policy.
For privacy enquiries or to exercise applicable data protection rights, contact:
12. Complaints
We want to resolve customer concerns fairly and promptly.
Complaints should initially be sent to:
Please include your order number where the complaint relates to a purchase.
We will:
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Acknowledge and investigate the complaint.
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Review relevant order and transaction information.
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Contact the Creator, courier or service provider where necessary.
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Provide a response as soon as reasonably practicable.
We aim, where reasonably possible, to provide a substantive response within 14 working days.
More complex complaints may take longer where investigation with a Creator, international carrier, payment provider or other third party is necessary.
The 14-working-day target does not limit any statutory right or legal deadline available to the customer.
13. Alternative Dispute Resolution
Alternative Dispute Resolution (“ADR”) can provide a method of resolving certain consumer disputes without court proceedings.
Where True Orgonite Ltd is required by law or contract to participate in a particular ADR or other dispute-resolution arrangement, we will provide the customer with the relevant information when required.
Where we are not legally required to participate in a particular ADR scheme, we may still consider appropriate dispute-resolution options where doing so may assist in resolving a complaint.
Nothing in this section removes a consumer's right to seek independent advice or bring proceedings before a court that has jurisdiction.
Consumers may also obtain independent information about their consumer rights through appropriate consumer advice services.
14. Governing Law
Our Terms of Service and contracts entered into with True Orgonite Ltd are governed by Scots law, subject to mandatory consumer protections that may apply to customers elsewhere.
Nothing in this Legal Notice removes any right a consumer has under applicable law to bring proceedings before a court that has jurisdiction.
Full provisions concerning governing law and jurisdiction are contained in our Terms of Service.
15. Accuracy and Updates
We take reasonable steps to keep the legal and company information on this website accurate and current.
This Legal Notice may be updated where necessary to reflect changes in:
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Applicable law.
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Company information.
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Business operations.
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Tax status.
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Consumer protection requirements.
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True Orgonite's Creator or fulfilment model.
The latest revision date will be shown at the top of this page.
16. Contact True Orgonite
For legal, customer service or general business enquiries:
True Orgonite Ltd
Company number: SC888691
Registered in Scotland
13 Holmwood
Largs
Scotland
KA30 8RY
United Kingdom
Email: hello@trueorgonite.com
Telephone: +44 1475 600389
Website: trueorgonite.com
True Orgonite Ltd
Company No. SC888691
Registered in Scotland
From Belief to Knowledge.
Knowledge over belief. Quality over quantity.